Field Service Engineer

Field Service Engineer

We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on-site clients in Glasgow.

What we can give you:

• Good salary package – ranging between £24,500 to £26,500 based on experience.
• 37.5 hours, Monday to Friday between the hours of 8am and 6pm, with regular out of hours required.
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
• Car allowance and business mileage fuel card
• Flexible benefits package that aims to offer something for everyone.
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
• Company Pension Scheme, plus life assurance, and private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.

What to expect:

• You will provide maintenance and support for field-based clients, and on-site support for clients IT hardware services.
• You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
• Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided.
• Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
• Ability to be customer focused, and courteous in a professional and sensible manner.
• Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
• You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
• Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.
• Knowledge and ability to resolve hardware issues and basic software problems.

What we expect from you:

• A full UK driving license and access to a car.
• Will undergo a Baseline Personnel Security Standard check.
• Strong understanding of IT systems and environments
• Strong customer service skills, with an analytical and problem-solving mindset
• Qualifications in the following would be beneficial to your application:
  • Dell/Other vendor certification to enterprise level or above
  • Previous experience in a data centre and/or smart space technology is advantageous.
  • MSCE certification
  • Manufacturer Enterprise server certification
  • SAN Server
  • CompTIA A+
  • Network+/CCNA

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on [contact hidden] or alternatively, email into [contact hidden]