Out of Hours Support

Out of Hours Support

Cardiff, CF15 7NE
£14 per hour

About the role

Out of Hours Support – Join Our Thriving Team!
Are you ready to take your career to the next level? We are looking for a motivated Out of Hours Support team member to join our dynamic company at the forefront of the security industry.
Position: Out of Hours Support
Shift Pattern: Friday to Monday, 07:00 – 19:00
Pay: £14.00 per hour
As part of our dedicated team, you will have the opportunity to work in a fast-paced environment with real career development prospects. We offer a supportive and rewarding workplace, where your experience and expertise will be valued.
Don't miss the chance to be a part of a thriving company with opportunities for growth! Apply today!

Job Description

• Shift Management: Ensure all shifts, holidays, sickness, and absences are covered by efficiently rostering core and relief officers.
• First Point of Contact: Provide support and assistance to security staff with their queries out of hours.
• Health and Safety Compliance: Adhere to agreed practices relating to Health and Safety and quality management.
• Audit Standards: Ensure compliance with internal and external audit standards. Issue Escalation: Manage operational issues effectively and escalate them as necessary through the Duty Manager escalation procedures.
• Operational Documentation: Assist the Branch team in updating operational documentation.
• Scheduling: Handle out-of-hours scheduling and update officers' diaries using the electronic system.
• Return to Work: Conduct return-to-work interviews upon request from the Branch team.
• Best Practice Sharing: Support other branches and functions by sharing best practices.
• Relationship Building: Build strong and positive working relationships with sites, supervisors, and officers to ensure high service delivery standards and foster a positive internal mindset.
• Demonstrate understanding and engagement with the [Employer hidden — view at passion-project.co.uk] Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.

Person Specification

Self-Management: Demonstrates ability to manage self effectively.
Decision Making: Shows strong decision-making skills.
Communication Skills: Excellent communication abilities.
Operational Excellence: Strives for operational excellence
Customer Management: Skilled in managing customer relationships
Relationship Building: Proficient in building and maintaining strong relationships

Company Benefits

• Health & Wellbeing
  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional and physical
  • Dental and Physical Health Plans
• Lifestyle Benefits
  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
  • Mortgage Advise
  • Payroll ISA's
  • Eligibility for Costco Membership
• Learning & Development
  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH and SIA
  • Leadership Development programs both local and global
• Giving Back
  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

Essential Skills

Must have a valid SIA Licence.
Must have the right to work in the UK.
Driving Licence and access to the vehicle.
Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.
Excellent IT skills, proficient in using Microsoft Office packages
Outstanding communication, customer service, administration, time management and organisational skills
Must have the ability to embody and uphold the [Employer hidden] core values of Integrity, Vigilance and Helpfulness
Experience in scheduling within large shift-based organisation.
Experience using Timegate (rostering system)
Creating an Inclusive Environment

[Employer hidden] Inclusivity Initiatives

[Employer hidden] is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
how you join us and develop your career,
the way we lead our teams
fair pay and benefits.
To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognizing significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

Learn More

If you want to learn more visit our website.