On call Staff

On call Staff
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Full Time Apply NowBirmingham
Salary Above minimum wage
Working Hours 35+ per week
Job Ref Number BIR/NWC1050
Description
To ensure all care packages are supported out of office hours. Be the emergency out of hours cover for all issues arising from customers or care workers. Liaise with the office based coordinators for weekly handovers of new customers and care workers. Manage reconciliation and retro logging of visits to support timely invoicing and payroll.
Summary of position
To ensure all care packages are supported out of office hours. Be the emergency out of hours cover for all issues arising from customers or care workers. Liaise with the office based coordinators for weekly handovers of new customers and care workers. Manage reconciliation and retro logging of visits to support timely invoicing and payroll.
Duties and responsibilities

Take out of hours calls from customers resolving issues or making notes for follow up by office staff during working hours
Update the system with changes requested by customers during out of hours
Log all out of hours calls from customers in an on-call report which is handed over to office staff after on-call shift
Take out of hours calls from care workers resolving issues or making notes for follow up by office staff during working hours
Give direction to care workers in line with policies and procedures when issues arise and follow company P&P to deal with emergencies
Update the system with changes based on care worker communication during out of Hours
Covering all visits during out of hours when a care worker calls in sick or is unable to Work
Log all out of hours calls from care workers in an on-call report which is handed over to office based staff after on-call shift
Monitor all visit alarms during out of hours to track timeliness of care workers
Process any transactions in the reconciliation report
Retro log all visits where no transaction is generated by a care worker logging in and out of the customer visit
Undertake any other actions that may be required during out of hours to support the business and maintain quality for customers
Update the system with information required and/or instructed by the office co-ordinators
Liaise with social services during out of hours for any issues relating to SS packages
Liaise with family and other care professionals as required to resolve customer issues
Attend weekly staff meeting in the office