Solutions Engineer

Solutions Engineer
Solutions
United Kingdom, London
Global-e (Nasdaq: GLBE) is the worlds leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

Were looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-es systems, as well as taking clients feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities

Help clients understand the power and flexibility of Global-es platform, explaining technical features and problem solving any potential roadblocks

Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments

Make recommendations on integration strategy required to successfully implement a complete solution providing best practice advice to customers to optimize the integrated Global-e platform effectiveness

Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments

Provide ongoing education and technical assistance to current partners and integrate clients

Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing field-level feedback from clients and prospects act as the Products and R&Ds teams mediator

Requirements
3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment solutions engineer role preferred

Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences

BA/BS/Master degree in Computer Science or another technical field

Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)

Established problem-solving skills and troubleshooting abilities

Experience in close working interactions with distant teams

Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space

Ability to multitask and work well under deadlines in a changing environment

Previous experience in eCommerce and Logistics/Operations environment is a strong advantage