Out of Hours Care Coordinator

Caring HandsCaring CareersOut of Hours Care Coordinator
Out of Hours Care Coordinator
Already a Care Worker? Thinking about the next stage in your career? We are looking for someone to join our expanding Out of Hours Care Coordinator Team.

Excellent pay
1000 Loyalty Bonus when you join us*
About us
Caring Hands is a friendly, well established, local family run business, providing high-quality care and support to mostly older people in Fareham, Portchester, Gosport, Stubbington, Locks Heath and surrounding areas. We are proud of our excellent reputation and how we look after our out of hours coordinator team. If you are looking for a rewarding job where every day you make a difference, then this is a great opportunity for you!

Benefits
1000 Loyalty Bonus*
Excellent rate of pay 372.20 basic per week (pro rata), plus 11.00 12.00 per hour for any care given
Paid training and support provided
Excellent mileage payments
Staff bonuses and incentives e.g., for receiving compliment, 100% attendance, demonstrating company values
Incentives paid for picking up extra visits/shifts
Length of Service monetary awards
Free 24/7 access to BUPA Employment Assistance Programme (confidential counselling and lifestyle support)
Generous 300 Refer a Friend Scheme recommend a friend and earn 300
Company pension scheme
Free uniforms, bag, PPE, hand sanitizer
Opportunities for career development and to gain care qualifications
Requirements
Experience of providing care
Knowledge of geographical area we cover
Excellent communication and customer service skills
Ability to analyse a situation and take decisive action in a timely manner
Strive to promote our company values:
Providing excellent care that we would want for our loved ones
Treating our clients with dignity and respect
Always striving to improve
Working together for the good of our team
Access to a vehicle and full UK driving license is essential.

Ongoing support and training
You will already have experience of providing care to clients in their own homes. Join our team in the next stage of your career and we will support you to reach your full potential, including:

13-week induction programme of paid training and support
Paid shadowing of experienced Senior Care Workers
Support to complete Level 3 Diploma or higher
Mixture of paid on-line and classroom training
Mentor support from an experienced Senior Care Worker
Management support when the office is closed
What hours will I have to work?
You will be included in the Out of Hours Care Coordinator rota and be required to respond to calls between:

06.00 09.00 and 17.00 22.00 Monday to Thursday

06.00 09.00 and 16.00 22.00 Friday

06.00 22.00 on weekends

This role is flexible regarding what days you wish to work. You may wish to work alternate weeks or four days a week. We can discuss this further when you contact us.

Where will I be based?
You are not required to be office based. As long as you can respond to calls and cover care at short notice if needed, you can remain at home or go about your normal daily activities.

Responsibilities
Manage the logistics of out of hours care provision
Create and maintain excellent relationships with clients, their next of kin, Care Workers and our commissioners
Actively support Care Workers in the field
Ensure all care visits are covered, including providing personal care if short staffed
*Welcome Bonus T&Cs 500 paid at end of three-month induction, 500 paid at end of 6-month probation