Support Technician Level 1

Support Technician Level 1

Location: London + Remote

Hours: Full Time

We are looking for a Support Technician Level 1 who will

• Reporting directly to IT Operations manager
• Work within small Technical Support team servicing both customer facing and internal support functions
• Understand and work within existing support process and support platforms including
  • Zendesk (ticketing)
  • Barracuda Managed Workplace (rmm)
  • PRTG (monitoring)
  • Netsuite.com (crm)
  • Vendor Support Portal (Gamma, Exponential-E, Daisy)
• Provide 1st line support services

Required Skills

• Administration of Microsoft Active Directory
• Administration of Microsoft Remote Desktop Services
• Administration of Microsoft Office 365 and application suite
• Experience of troubleshooting network connectivity
• Telephony based support for 3rd party managed services

Preferred Skills

• Microsoft Qualification
• Understanding of ITIL framework
• Degree educated
• Worked in a commercial managed services provider previously

Employment Details

• 40 hour week, Mon – Fri
• Staggered start times rotation based in order to cover 8:30am – 6pm
• Remote with an expectation for visits to be made to offices when required

Personal Traits

• A team player with awareness of priorities and business impact of issues
• Takes ownership of tasks and completes them
• Excellent communication skills both written and oral, clearing any ambiguities tactfully and as early as possible
• Unequivocal attention to detail
• Confident and comfortable with reporting to all levels of the business
• Is passionate about technology

To apply, please send your CV with covering letter outlining why you are a great fit for this role plus your salary expectations to [contact hidden].

Thank you for your interest in [Employer hidden — view at passion-project.co.uk].