Casework Support

Job Description

The Caseworker Support (Band 4) role is central to the efficient working of the Briefing & Correspondence team within [Employer hidden — sign up to reveal]. Responsibilities include managing functional mailboxes, logging and allocating casework to caseworkers, and drafting accurate responses. The main team location is 1 Ruskin Square, Croydon, but successful candidate can be based nationally. Hybrid working arrangements are available.

Key Responsibilities

• Manage functional mailboxes (FMBs) for correspondence and casework requests
• Direct or log and allocate each case to a caseworker
• Prepare drafts that accurately and clearly relay factual information
• Maintain high quality and attention to detail
• Attend quarterly whole team meetings in London when possible

Eligibility

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs).

Benefits

• Annual leave and bank/public holidays
• Civil Service pension schemes
• Flexible working and work-life balance
• Season ticket advance after two months
• Training and development opportunities

Additional Information

This post is available on a 2-year loan basis. Candidates must seek approval from their home department before applying. The [Employer hidden — sign up to reveal] offers Hybrid Working where business need allows. Standard full time hours are 37 per week. For further details, contact [contact hidden].