General Information

• Salary: £35,335 - £37,847
• Working Pattern: Full Time, Part Time, Flexible Working
• Vacancy Approach: External
• Location: Luton
• Region: South East
• Closing Date: 13-May-2026
• Post Type: Permanent
• Civil Service Grade: HEO
• Number of jobs available: 1
• Reserve List: 12 Months
• Job ID: 17161

Job Description

Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Luton and South East Courts.

About us
[Employer hidden — sign up to reveal] is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within [Employer hidden — sign up to reveal], where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role
Luton and South Bedfordshire Courts sits within [Employer hidden — sign up to reveal]’ South East Regional Operation, led by our Operations Leadership team. You’re responsible for the smooth running of the court. You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to [Employer hidden — sign up to reveal] Estates teams.

About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

If you are ready to take on a challenging and rewarding role with real purpose apply today. Please refer to the role profile attachment for more information.

Lead Criterion: A sift based on Leadership may be held if a large number of applications are received.

Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide [Employer hidden — sign up to reveal] services to the public. Standard full time working hours are 37 hours per week. [Employer hidden — sign up to reveal] welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the [Employer hidden — sign up to reveal]’s Flexible Working policy. The successful candidate must be able to work a minimum of 32 hours per week across 4 or 5 days.

Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

Occasional travel to other courts: For this post, regular travel to St Albans and Stevenage Magistrates will be required with occasional travel to Gatfield Remand Court.

Additional Information

Working Arrangements & Further Information
The [Employer hidden — sign up to reveal] offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different [Employer hidden — sign up to reveal] sites and / or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.

Benefits: Annual leave 25 days increasing to 30 days after 5 years, pension schemes, training, employee networks, family friendly policies, and more.