Business (Practice) Manager

About the Role

As Business Manager, you'll be responsible for the leadership, development, and performance of Rosedean House Surgery. Working closely with our Central Support Team, you'll manage daily operations, team performance, regulatory compliance, and financial sustainability, all while driving growth and quality ambitions. This is an exciting opportunity for a Business Manager ready for a challenge and to lead the transformation of the practice with a supportive on-site and central team.

Key Responsibilities

• Leadership & Team Development: Lead and inspire a multi-disciplinary site team, ensuring effective communication, 1-2-1s, appraisals, and development pathways. Champion innovation and continuous improvement.
• Operational Management: Oversee daily running of the practice including staffing, clinics, and cover arrangements. Ensure full compliance with CQC standards, NHS contracts and internal policies. Manage inspections, audits, incidents, complaints and reporting. Lead on Health & Safety, IT, premises and risk management.
• Strategic Delivery & Quality: Drive delivery of QOF, LES, DES, and all contract obligations. Ensure service quality, patient safety, and clinical governance standards are consistently met.
• Business Growth & Financial Performance: Grow the registered patient list through local engagement and service excellence. Maximise income across NHS funded and private services. Lead budget planning and financial management. Monitor income/expenditure and ensure robust financial controls.
• Stakeholder & Community Engagement: Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups.

What We're Looking For

Essential criteria include senior leadership experience, track record of managing teams and contracts, strong understanding of NHS frameworks (QOF, CQC, KPIs, contract delivery), budget management, and excellent communication skills. You should be a confident, people-first leader with a strategic mindset and operational rigour.

About Rosedean House Surgery & [Employer hidden — sign up to reveal] Group

Located in the heart of Liskeard, Rosedean House Surgery serves a diverse and growing patient population. The surgery is situated in a historic Grade II listed building that will soon undergo redevelopment. We are part of [Employer hidden — sign up to reveal], the NHS provider arm of [Employer hidden — sign up to reveal] — an independent, family-run healthcare organisation delivering GP, urgent care and community services across the UK.

What We Offer

• Salary: £45,000–£55,000 per annum (with scope to increase for an exceptional candidate)
• Ongoing career development opportunities
• Supportive leadership and structured onboarding
• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, rises with length of service
• Extra day of leave per year for work anniversary
• Participation in OMG’s refer a friend scheme
• Eye care scheme – free eye test plus contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts

How to Apply

Interested candidates can apply via the Jobtrain link or contact Cristina Luta (Senior Recruitment Advisor) at [contact hidden] or [contact hidden] for informal enquiries. [Employer hidden — sign up to reveal] is committed to equality of opportunity.