Senior Business Analyst

Job Description

We are working with a leading London Market insurer on a key strategic transformation programme and are looking to appoint an experienced Senior Business Analyst to play a pivotal role in its delivery. This is a high-impact position sitting within a central Business Transformation function, reporting into the Head of Business Analysis & Testing. You will work at the heart of a major initiative focused on modernising underwriting capabilities and driving forward operational efficiency across the business.

Key Responsibilities

• Leading end-to-end business analysis across a large-scale transformation programme
• Engaging directly with Underwriters and senior stakeholders to understand workflows, challenges, and strategic goals
• Eliciting, analysing, and documenting complex business requirements with full traceability
• Collaborating with testing teams to ensure requirements are clear, structured, and testable
• Defining and shaping target operating models aligned to future business capabilities
• Facilitating workshops with senior stakeholders across underwriting and operations
• Translating London Market processes (placement, binding, endorsements, renewals, delegated authority) into system and data requirements
• Working closely with technology and architecture teams to ensure alignment with broader enterprise strategy
• Supporting vendor engagement, selection, and implementation where required
• Driving process optimisation, automation opportunities, and data quality improvements
• Ensuring regulatory and market standards (including Lloyd’s and market messaging) are embedded in solutions
• Mentoring and supporting junior Business Analysts

About You

• Significant experience as a Business Analyst within London Market insurance (ideally within a managing agent environment)
• Strong understanding of underwriting processes across the full policy lifecycle
• Experience working on underwriting platforms or core system transformation programmes
• Deep knowledge of the London Market ecosystem (Lloyd’s, brokers, delegated authority, bordereaux, PPL, messaging standards)
• Proven ability to deliver large-scale change initiatives in complex environments
• Strong stakeholder engagement skills, with experience working directly with senior Underwriters
• Experience with tools such as Jira, Confluence, Visio, or Lucidchart
• Knowledge of process modelling techniques (BPMN/UML)
• Experience working in Agile or hybrid delivery environments
• Excellent communication, facilitation, and documentation skills
• Ability to operate at both strategic and detailed levels in a fast-paced transformation environment