Job Overview

At [Employer hidden — sign up to reveal], we take pride in being a family-owned foodservice company, recognised as the fastest-growing in the South West. We are seeking a Customer Service Advisor to join our dynamic team. You will handle customer enquiries, process orders, and work closely with our Sales team to drive business growth.

Key Responsibilities

• Handling customer enquiries via phone and email
• Providing accurate product information and excellent customer support
• Processing and inputting customer orders via phone and web‑based platforms
• Performing data entry tasks accurately and efficiently
• Analysing customer needs and recommending suitable products
• Upselling products during supplier focus days and daily/weekly promotions
• Maintaining and updating customer records
• Working closely with an Area Sales Manager to maintain and grow customer relationships
• Supporting appointment bookings and administrative tasks across the sales function

Ideal Candidate

• Strong phone etiquette and communication skills
• Ability to analyse customer requirements effectively
• Strong interpersonal skills with a positive attitude
• Confidence to upsell and promote lines to customers
• Time efficient and highly organised
• Ability to work well in a team
• Effectively communicate with different departments

Benefits

• Competitive salary
• Bonus schemes
• 28 days holiday per annum
• Workplace pension scheme
• Employee assistance program
• Employee discount
• Free onsite parking
• Company events
• Chance for progression
• Free breakfast Fridays

Location & Salary

Location: Ugbrooke Business Park, Kingsteignton, Devon TQ123GP
Salary: £TBC
Schedule: Monday - Friday 8.30am - 17.00pm. Saturdays worked on a rota basis 8.30am - 16.00pm

Apply

Interested candidates can apply via the application page on the [Employer hidden — sign up to reveal] website.