Facilities Assistant

The Role

We’re looking for a proactive and detail-oriented Facilities Assistant to support our Facilities Managers in delivering exceptional workplace services. This dynamic role is perfect for someone who enjoys working as part of a team while also taking initiative to ensure a smooth and welcoming environment for all colleagues and visitors.

As a key part of our Facilities Management (FM) team, you’ll be involved in a variety of tasks, including administrative support, coordinating maintenance, handling reception duties, and ensuring high standards of customer service. You’ll also build strong relationships with stakeholders, help resolve any workplace concerns, oversee third-party service providers, and contribute to the smooth running of our office spaces.

You Will

• Follow FM procedures ensuring that optimum customer service is provided to site occupants. Deliver to set targets and timescales ensuring statutory compliance, regulation and health, safety and environmental objectives are met as per the SHE/FM standards.
• Ensure that the programmed audit targets are delivered. Maintain a high-quality stakeholder experience. Deal positively with complaints/negative feedback, quickly resolving these in an effective manner.
• Ensure [Employer hidden — sign up to reveal] SHE standards and policies are adhered with and that safe working practices are maintained whether in relation to activities being carried out by the FM Team or external contractors.
• Carry out Site Safety and Contractor Audits, monitor SEARs and chase actions for sites. Promote and implement [Employer hidden — sign up to reveal]’s SHE culture and policy.
• Proactively be involved with all aspects of FM service delivery and will work alongside other FM colleagues to ensure the smooth operation of the FM managed estate. Undertake all duties in an effective manner, which ensures the FM estate is compliant with [Employer hidden — sign up to reveal] safety standards, operationally effective, and maintained to the expected standard.

You Have

• A working knowledge of Harmony (or a similar system).
• A working and full understanding knowledge of statutory and non-statutory maintenance tasks.
• Knowledge of various Microsoft packages including excel, word, power-point, outlook, Office 365, Teams etc; CAFM systems (Planon).
• Excellent analytical skills that will assist with ensuring decisions are made based on all known factors.
• Problem solving and identifying options to provide full, clear picture for decision making.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal]’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Over 14,500 brilliant people work together to power change at [Employer hidden — sign up to reveal]. Our Human Resources (integrated Services) teams help make sure they're getting and giving their best.

Benefits

• 34+ Days Holiday with option to buy more
• 21 weeks full pay maternity leave
• Enhanced paternity package
• Flexible Working options
• Free, 24/7 Employee Counselling and wellbeing support
• Market leading pension with contributions starting at 6%
• Sharesave scheme
• Healthcare & Gym Discounts
• Interest-Free Tech / Travel Loans
• Cycle to work scheme
• Time back to volunteer
• Shopping, leisure, and restaurant discounts

Equal Opportunity

[Employer hidden — sign up to reveal] will make any reasonable adjustments you need. Please contact [contact hidden] / [contact hidden] to discuss support. We're dedicated to fostering an open and inclusive workplace.

How to Apply

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date. If offered a role with [Employer hidden — sign up to reveal], you'll need to complete a criminality check and a credit check.