Administration Manager

Job Purpose

The Administrator Manager plays a central role in ensuring the smooth, professional and efficient operation of [Employer hidden — sign up to reveal]'s administrative functions. The postholder will lead and coordinate high-quality administration across the organisation, supporting operational delivery, HR processes, executive priorities, front-of-house activity, internal communications and service-based administration. The role requires excellent organisational skills, strong written and verbal communication, a high level of accuracy and discretion, and the ability to manage competing priorities while maintaining a welcoming and responsive service for colleagues, partners, visitors and the wider community.

Key Accountabilities

• Lead the day-to-day administration function, ensuring records, trackers, documents, summaries and routine tasks are completed accurately, securely and within agreed deadlines.
• Manage inbound communication, including shared email inboxes, telephone enquiries and stakeholder contact, ensuring prompt, professional responses and accurate CRM or system updates.
• Coordinate internal communications, meeting notes, action logs and operational updates so that information is shared clearly and on time across teams.
• Oversee HR administration processes including recruitment coordination, interview scheduling, right-to-work checks, contracts, induction paperwork, DBS tracking, personnel file completion and offboarding records.
• Support Directors, the Head of Operations and Service and Department Leads with diary coordination, document preparation, meeting papers, follow-up actions and prioritisation of key business matters.
• Provide high-quality administrative support across services and departments, timely communications and effective service delivery.
• Manage reception and front-of-house duties, including greeting visitors, handling routine queries, routing messages accurately and maintaining a welcoming, organised office environment.
• Maintain confidentiality and compliance in the handling of staff, learner, partner and organisational information in line with company policies and data protection requirements.
• Prepare and maintain accurate reports, summaries, trackers and audit information to support line management oversight, service reviews and organisational planning.
• Monitor the quality and consistency of administrative systems and suggest improvements that strengthen efficiency, customer service and cross-team working.
• Support staff recognition, celebration activity and positive workplace culture through organised internal communications and administrative coordination.
• Ensure Head Quarters is fully stocked with necessary supplies, equipment, and resources to support day to day operations.

Skills and Experience

[Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of young people and vulnerable adults. An enhanced DBS is required.

Essential: Level 3 qualification or equivalent experience in business administration, operations, or a related field. Experience of working in a busy administrative, office management or coordination role. Excellent organisational skills, strong written and verbal communication, high accuracy, and confident use of Microsoft Office and CRM systems. Desirable: Level 4 or above qualification, experience in HR administration, education/community/charity settings, and a full UK driving licence.

How to Apply

Click here to apply. Please state the position you are applying for. All candidates must possess the right to work in the UK and provide two professional references. For further information, contact [Employer hidden — sign up to reveal] or visit [Employer hidden — sign up to reveal]. Phone: [contact hidden].