Senior Account Manager

Overview

[Employer hidden — sign up to reveal] is looking for a talented & ambitious Senior Account Manager to join our growing team in 2026. You’ll play a key role in delivering creative and strategic campaigns for a mix of exciting clients across finance, education, retail, healthcare, interiors, and more. You’ll need experience managing clients across digital & offline channels – including branding, print, direct mail, exhibitions, web, SEO, content and social - and a passion for building strong, long-term relationships. You’ll be confident running day-to-day client comms, managing workloads across internal teams, and ensuring everything we deliver meets the high standards our clients expect. It’s a hands-on role with room to grow - perfect for someone with 5+ years’ agency experience looking to step up. We’re based in Hunsingore near Wetherby- but offer hybrid working and flexible hours.

Experience Required

• 5+ years of account management experience in a creative, digital or integrated agency
• Strong experience of offline marketing tactics including for example, brand, print, exhibitions, and direct mail campaigns.
• Strong understanding of digital marketing channels - especially content, SEO, websites, and social
• Demonstrated ability to manage multiple client accounts and internal teams effectively
• Excellent communication skills - clear, confident and client-friendly
• A proactive mindset - able to spot issues early and solve them collaboratively
• Good commercial awareness - comfortable with scopes, budgets and timelines

The Role in a Nutshell

Client Relationships – You’ll be the day-to-day point of contact for clients - building trust, understanding their goals, and ensuring our work hits the mark. You’ll manage client meetings, reporting and comms with clarity and consistency.

Project Delivery – You’ll oversee the smooth delivery of campaigns and projects - from websites to social strategy - ensuring timelines are met, briefs are clear, and quality is top-notch. You’ll work closely with our creative, content, and dev teams to keep everything on track.

Growth & Retention – You’ll help spot opportunities to grow accounts, support with upselling new services, and keep client satisfaction high. We want our clients to stick with us for the long haul - you’ll play a key role in making that happen.

What You’ll Be Doing

Client Management

• Manage day-to-day client communications across multiple accounts
• Lead regular WIP calls, project check-ins, and review meetings
• Ensure clear documentation - including contact reports, actions, and timelines
• Build strong relationships and become a trusted partner

Project Coordination

• Brief internal teams clearly and ensure smooth workflow across departments
• Monitor project timelines and budgets - keeping clients and colleagues updated
• Quality control on deliverables - making sure everything meets our standards
• Collaborate with producers, designers, developers, and strategists as needed

Account Growth

• Support the Sales Director in identifying upsell opportunities
• Feed into strategic planning and new campaign development
• Track KPIs and help report on client performance
• Work with the leadership team to maintain high levels of client retention

What We Offer

• Salary: Up to £40k depending on experience
• 25 days holiday plus bank holidays
• Your birthday off
• Hybrid and flexible working (we’re office-first but flexible)
• Free parking
• Team socials and culture days
• Training and development budget
• Pension scheme
• Inspiring work, brilliant brands, and a close-knit team you’ll actually enjoy spending time with

About [Employer hidden — sign up to reveal]

We’re a strategic marketing and creative agency based near Wetherby / Leeds, working with ambitious brands across the UK. Clients stick with us because we care - about the work, the people, and the results. Our team is made up of smart thinkers, creative doers, and down-to-earth humans. We’re growing - and looking for great people to grow with us.

How to Apply

Drop us your CV and a short note about why you’d be a good fit at [Employer hidden — sign up to reveal]