Customer Service Advisor

The Role

At [Employer hidden — sign up to reveal] Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all! Our blended model of working at home and in the office provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

You Will

• Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
• Follow communication procedures, guidelines and policies.
• Meet personal and customer service team targets and contact centre KPI's.
• Be the voice of [Employer hidden — sign up to reveal] Airtricity and an ambassador for our brand.
• Work on multiple systems at once, in a fast-paced environment to deliver quality results.

You Have

• A passion for excellent customer service.
• Effective communication skills, including written and verbal.
• The ability to work towards set targets in a regulated environment.
• A confident, resilient and articulate nature.
• The ability to navigate multiple systems simultaneously.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions. [Employer hidden — sign up to reveal] Airtricity supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity [Employer hidden — sign up to reveal] Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

Benefits

• 34+ Days Holiday with the option to buy more
• 21 weeks full pay maternity leave
• Enhanced paternity package
• Flexible Working options
• Free, 24/7 Employee Counselling and wellbeing support
• Market leading pension with contributions starting at 6%
• Sharesave scheme
• Healthcare & Gym Discounts
• Interest-Free Tech / Travel Loans
• Cycle to work scheme
• Time back to volunteer
• Shopping, leisure, and restaurant discounts
• And much more…

Application

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with [Employer hidden — sign up to reveal], you'll need to complete a criminality check and a credit check before you start work. For any reasonable adjustments, contact Andy on [Employer hidden — sign up to reveal] / [contact hidden].