Regional Order Coordinator

Job Purpose

To act as the technical quality gate for all incoming orders, ensuring that only complete, accurate, and technically clean orders enter the Production pipeline. Ensuring the best possible customer experience by identifying and requesting accurate information, so that the orders passed to production are completed first time, every time. This role operates after commercial agreement is reached and does not amend pricing, scope, or commercial terms without formal escalation.

Key Responsibilities

• Check orders passed over from Estimators for commercial cleanliness; the Orders Coordinator has authority to pause, return, or reject orders that do not meet agreed information completeness or technical standards.
• Ensure the Production Team receives accurate information for them to manufacture products through effective Request For Information (RFI) processes.
• Challenge and clarify orders with External Sales Managers and/or Project Managers to ensure information quality and suitability before release to production.
• Efficiently and effectively handle orders, including making non-commercial changes to the quote/order documentation.
• Resolve routine technical and information discrepancies independently, escalating only where customer commitment, delivery dates, or commercial terms are at risk.
• Utilise feedback loops to optimise the criteria for qualification and decision making process.
• Use of the CRM system to update order progress and actions taken.
• Confirm and agree a delivery date for each order, aligned to production lead times and any commitments made during the sales process.

Contact

To apply, please contact Lynn Mcgeorge at [contact hidden] or use the Apply Now button on this page.