Housekeeping Supervisor

About the Role

[Employer hidden — sign up to reveal] has an exciting opportunity for a Housekeeping Supervisor to join our lovely team at Delamere Forest. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests.

Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.

About the Housekeeping Supervisor Role

As our Housekeeping Supervisor, you will work closely with the Housekeeping Manager to ensure smooth operations and exceptional service. Open all year round, our Housekeeping Supervisors are assigned a specific number of cabins to manage each changeover day. Working alongside the housekeeping teams, you will ensure that the cabins meet our high brand standards of cleanliness.

You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Your Responsibilities

• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
• Delivering adequate training to the team, ensuring they are equipped with the knowledge to meet our high standards.
• Ensuring each cabin is stocked with the correct inventory and meets our cleanliness and presentation standards.
• Conducting basic health and safety checks, such as inspecting smoke alarms and fire extinguishers.
• Monitoring and maintaining the quality of cabin cleanliness, ensuring all tasks are completed to the highest standards.
• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
• Delivering adequate training to the team, ensuring they are equipped with the knowledge to meet our high standards.
• Ensuring each cabin is stocked with the correct inventory and meets our cleanliness and presentation standards.
• Conducting basic health and safety checks, such as inspecting smoke alarms and fire extinguishers.
• Monitoring and maintaining the quality of cabin cleanliness, ensuring all tasks are completed to the highest standards.

What We're Looking For

Our ideal Housekeeping Supervisor is articulate and approachable. You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

• Previous experience in a housekeeping/cleaning position, or similar is essential.
• Experience leading a team.
• A passion for the outdoors and motivation throughout all weather conditions.
• A positive, can-do attitude and a strong work ethic.
• The ability to work effectively in a team and communicate well with colleagues.
• A willingness to get involved, take initiative, and support the team as needed.
• Attention to detail, ensuring all tasks are completed to our high standards.
• A desire to work outdoors in a natural setting and contribute to the teams success.

Who Are [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] has been recognised as a force for good. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events - Celebrate success with your team
• Pension scheme - Secure your future with our company pension
• One full paid day to volunteer - Give back to a cause you care about
• Subsidised meals - Discounted food when working on location
• Health cash plan & life assurance - Covered by the company to keep you protected
• Wellbeing events & activities - Focus on your mental and physical wellness
• Save on breaks - Discounted and last-minute stays at [Employer hidden — sign up to reveal] and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Delamere Forest. Don’t miss out on this fantastic opportunity!