Vehicle Parts Advisor Apprentice

Key Responsibilities

• Identify and locate automotive parts using electronic catalogs, manuals, and computer systems
• Assist customers in-person, by phone, and via email to fulfil parts enquiries and orders
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, maintaining accuracy and quality
• Monitor inventory levels, conduct audits, and place replenishment orders as required
• Use point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers
• Handle customer enquiries and complaints professionally
• Follow company procedures for parts sales, returns, and exchanges
• Attend all required training and workshops to improve product knowledge, customer service skills, and industry awareness

Working Week

40 hours per week, typically Monday to Friday, 8:30am – 5:30pm. Approximately 20% off-the-job learning.

Training & Time Away From Home

Apprentices are employed directly by [Employer hidden — sign up to reveal]. Training includes week-long block release in Coventry requiring travel and overnight stays. Supported through face-to-face technical sessions, virtual classrooms, e-learning, and workplace coaching.

Qualification

Level 2 Supply Chain / Warehouse Apprenticeship (IMI), 12 months + 12 weeks EPA. Nationally recognised qualification.

Salary

Apprenticeship Minimum Wage. See gov.uk rates.

Entry Requirements

• Aged 16+
• GCSE grade A–C/9–4 in Maths and English (predicted accepted)
• Strong interest in vehicle parts and supply chain
• Good problem-solving and attention to detail
• Ability to work independently and as part of a team
• Strong communication skills
• Basic IT skills
• Working towards or holding a valid driving licence

About Calex UK

[Employer hidden — sign up to reveal] is the official apprenticeship recruitment and training partner to [Employer hidden — sign up to reveal] in the UK. They deliver employer-led programmes aligned to IMI standards. [Employer hidden — sign up to reveal] is committed to equality and reasonable adjustments. Contact: [Employer hidden — sign up to reveal].

Recruitment Process

Applications assessed; suitable applicants contacted by email. If no response in 5 days, assume unsuccessful. Official certificates required. For support, email [Employer hidden — sign up to reveal]. To apply: forms.talent-funnel.com.