Car Sales Executive Concierge

Job Description

THIS IS NOT YOUR AVERAGE CAR SALES EXECUTIVE ROLE!

• Motor industry experience is not essential
• The right candidate will get all training necessary to succeed in this role

Salary & Benefits

• Basic salary £30,000
• OTE circa £50,000
• Company Car Scheme

The Role

You’ll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the DS luxury vehicle range. You’ll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

Employer

• [Employer hidden] DS Store
• Tyburn Road, Erdington, Birmingham, B24 9NY

Job Title

• DS Concierge
• The Concierge serves as the ambassador for DS Automobiles and [Employer hidden]

Working Hours

Circa 40 hours per week, including some weekends.

Skills & Experience Required

• Sales & Marketing experience, ideally for a premium/high-end brand and possess a track record of success
• Customer Service experience, working in a customer facing environment, ideally for a premium/high-end brand
• Highly motivated, personable and extremely organised
• Passion for the automotive industry and new technology
• Excellent communication, negotiation and customer service skills
• Organised, with great attention to detail
• Good IT and administration skills
• Valid UK Driving Licence (essential)
• Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

Responsibilities

• Sell new and used DS vehicles and other connected services, finance plans, accessories and aftersales service plans.
• Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
• Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support.
• Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events.
• Enhance the customer experience, ensuring the highest levels of satisfaction.
• Embody the DS brand and maintain a deep understanding of the premium and luxury sectors across industries.
• Stay informed about constantly changing competitor offers to effectively position our products and services.
• Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
• Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted.
• Collaborate effectively with the dealership’s sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
• Support the DS Brand Manager in supplies management, vehicle orders, business forecasting and stock management.
• Adhere to unit sale and operating margin profitability targets.
• Contribute to achieving fixed sales and quality objectives to drive business performance.
• Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of DS vehicles, industry trends, and sales techniques.

Additional Benefits

• Holiday Entitlement starting from 22 days + bank holidays (increases to 26 days with continued service)
• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our [Employer hidden] UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

About DS Automobiles

DS Automobiles is a French luxury-premium vehicle marque of Automobiles Citroën SA, which is a subsidiary, ultimately owned by [Employer hidden — sign up to reveal]. The independent DS marque was created in 2014 and brings together the best expertise, to challenge the established automotive rules by designing cars for future generations. DS is renowned for developing models that are stylish, contemporary and with great personality, the selection of new vehicles from the DS Range never fails to impress.

Why [Employer hidden — sign up to reveal] is a great place to work

Our dealerships are successful because of our people. They are the key; they live and breathe our values. They’re the heartbeat of our business and represent the foundations of our organisation. We’re committed to creating high employee engagement to deliver outstanding customer service. We are part of the [Employer hidden — sign up to reveal] group which employs 400,000 people across the globe. [Employer hidden — sign up to reveal] is a leading, global mobility provider guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. At [Employer hidden — sign up to reveal] UK, we embrace and celebrate the diversity of each and every one of our employees. With every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconic brands in the world.

Application Instructions

To apply for this job email your details to [contact hidden].