Client Relationship Manager

Role Summary

The Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client's strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services - ensuring that all KPIs, SLAs, and operational objectives are consistently met.

Key Responsibilities

• Create high level client relationships with all levels of management across all business areas.
• Manage the strategic relationship with all partners, including technology providers, internal departments and vendors.
• Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
• Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
• Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team.

Experience, Behaviors and Competencies

• Proven experience of managing a team through effective coaching, people management and leadership.
• Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these.
• Experience managing senior stakeholders through various communication methods.
• Ability to negotiate with and influence key decision makers.
• Ability to create and drive effective and innovative sourcing channels with a pro‑active approach to identify and attract key talent.
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights.
• Target driven and results focused.
• Experience of managing complex situations through to resolution.
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking.
• Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage.
• You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards.
• Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation.
• Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution.

What's In It For You

• Competitive salary with quarterly bonuses
• Car allowance
• 24 days' holiday (rising to 27) plus your birthday off and the option to buy more
• Private medical, dental, and wellbeing benefits
• Pension scheme with increasing contributions
• Early finish Fridays, volunteering days, and exclusive discounts
• A supportive, inclusive culture where your growth matters

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever-changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way. We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.