Client Advisor (Account Handler)

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Services
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Commercial insurance knowledge Client relationship management Negotiation Placement strategy Risk assessment Organisational skills Attention to detail Communication

FULL DESCRIPTION

Client Advisor (Account Handler)

We are seeking a talented individual to join our team at [Employer hidden — sign up to reveal]. This role will be based in the Manchester office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The role: Client Advisor (Account Handler)

This position would suit an experienced Account Handler/Client Advisor with a background in Commercial or Corporate insurance having worked in a Handler/Broker type role previously. You will be responsible for maintaining your own book of business and handling the day-to-day activities including renewals, mid-term adjustments and handling any client queries.

We will rely on you to:

  • Support [Employer hidden — sign up to reveal] Client Executives regarding placement strategy for insurance renewals and administer mid-term changes to risk
  • Request and review underwriting information on behalf of Commercial clients and understand their requirements
  • Prepare and submit accurate market presentations and slips in consultation with the Client Executives and the Placement Team
  • Utilise [Employer hidden — sign up to reveal] online trading systems to collate and negotiate renewal terms with existing and prospective insurers
  • Collaborate with Client Executives and Placement Teams to prepare client reports for renewals
  • Produce and/or request Insurer documentation
  • Review and comment on Indemnity and Insurance clauses

What you need to have:

  • Proven experience of working on the full renewal process of commercial insurance programs
  • Excellent organisational skills with the ability to manage multiple enquiries simultaneously
  • A good awareness of clients’ business, their business issues, insurance programmes and service plans

What makes you stand out:

  • Dynamic with previous client facing experience
  • The ability to remain calm under pressure and be able to work flexibly when required
  • Cert CII qualified and working towards ACII is desirable

Why join our team

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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