The Opportunity

Reporting to the London EA Manager, the EA will provide executive level administrative support to up to 3 Partners. The position is a hybrid role with a minimum of 60% based in our Newcastle office with the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).

Key Responsibilities

Daily administration (60%)

• Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, communicating with clients and infrastructure staff as appropriate.
• Coordinate travel and accommodation, book cars, rail tickets, etc.
• Prepare letters, proposals and other documents.
• Prepare monthly timesheets and expense reports for each assigned Partner.
• Assist with greeting clients, booking and setting up meeting rooms and organizing catering.
• Assist in organization of Partner files and offices.
• Assist the Marketing Department with the coordination of customized mailings.

Client development (30%)

• Understand Partner’s key client and sales goals and support them by:
• Maintain list of contacts and business activities in address book and CRM database.
• Track and maintain sales activity/pipeline (e.g. who we have called upon, how far the discussions have progressed, what we have promised by when, and follow-up with Partners as necessary).
• Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings accordingly.
• Coordinate travel efficiently by grouping client meetings where possible.
• Develop excellent rapport with client assistants to further develop the client relationship.
• Execute requested follow-up calls for client mailings.
• Become familiar with the Practice themes and [Employer hidden — sign up to reveal] ‘products’ to develop confidence in setting up meetings with clients.

Team Support (10%)

• Provide coverage for EAs when out of the office to ensure seamless support to Partners.
• Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
• Provide training and support to new EAs.
• Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.

Experience Required

• Minimum of three years’ experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services industry a plus.

Skills and Attributes

• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
• Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
• Poise and judgment.
• Ability to maintain and respect confidentiality.
• Proactive team player who has experience of and has enjoyed working as part of a team.
• Ability to juggle several tasks at once, to prioritize and manage own time.
• Self-starter, quick study, confidence and ability to work with little guidance.
• Ability to take constructive feedback in stride and incorporate feedback quickly.
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment.
• Methodical, organized, excellent attention to detail and stickler for accuracy.
• Flexible attitude, hard-working and results driven.
• Finally, we are looking for someone who will be committed to the company and add to the life and culture of [Employer hidden — sign up to reveal].

Technical Skills

• Good Word, PowerPoint and Excel skills.
• Working knowledge of Outlook, a plus.
• Knowledge of CRM systems, a plus.

[Employer hidden — sign up to reveal] is a business of [Employer hidden — sign up to reveal] (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, [Employer hidden — sign up to reveal] helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

[Employer hidden — sign up to reveal] is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity... We are an equal opportunities employer. If you have a disability that may require reasonable adjustments, please contact us at [Employer hidden — sign up to reveal].

[Employer hidden — sign up to reveal] is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All [Employer hidden — sign up to reveal] colleagues are expected to be in their local office or working onsite with clients at least three days per week.