Operations Supervisor

About Medserv

[Employer hidden — sign up to reveal], an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, [Employer hidden — sign up to reveal] strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview

We are looking for a Supervisor to support the delivery of [Employer hidden — sign up to reveal] services (Remote Practice Management services). Reporting to the RPM Operations Manager, this role is responsible for supervising day-to-day team operations, supporting client relationships, and ensuring clinics are delivered accurately and efficiently across multiple consultants. The Supervisor acts as a key link between clients, patients and internal teams, oversees onboarding of new clients and team members, and supports quality, performance and continuous improvement within a fast-paced environment. The role includes people supervision, operational oversight and regular travel to client and office sites.

Essential Skills & Experience

• Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously
• Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day
• Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery
• Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings
• Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery
• Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise
• Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours

Desirable Skills & Experience

• Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment
• Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions
• Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support
• Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance
• Experience supporting recruitment and interview processes
• Familiarity with Salesforce or similar systems used for client management and reporting
• Experience contributing to the development or improvement of training materials, tools or operational documentation

Package and Benefits

• £30,000 - £33,000 based on experience
• Quarterly bonus scheme
• Private medical insurance
• Gym membership
• Life assurance
• Additional Annual leave
• Maternity and Paternity leave
• Dedicated EAP
• Pension contribution
• Professional development opportunities
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• Workcation options

Additional Info – Non Negotiable

• This is a permanent full-time position with the option of one/two days remote, post probation
• All offers of employment are subject to a valid work permit

Location: Haywards Heath, West Sussex
Department: [Employer hidden]
Employment Type: Full-Time
Minimum Experience: Experienced
Compensation: £30,000 - £33,000 DOE