Technical Operations Manager

About Us

At [Employer hidden — sign up to reveal], we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, [Employer hidden — sign up to reveal] has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At [Employer hidden — sign up to reveal], our values guide how we work and grow together:

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other.
• Question – We enjoy the challenge of our work and the thrill of collaboration.
• Own – We are thorough, thoughtful, and decisive.

At [Employer hidden — sign up to reveal], you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. Learn more at [Employer hidden — sign up to reveal].com.

Job Overview

We are seeking a highly organised and proactive Technical Operations Manager to support the effective delivery of services across our EMEA region. This role sits at the intersection of resource planning, technical operations, and continuous improvement, ensuring optimal utilisation of technical teams while driving efficiency across project delivery and support functions.

Responsibilities and Duties

• Resource Planning & Scheduling: Own and manage allocation of technical resources, maintain schedules, monitor utilisation.
• Project & Change Coordination: Track changes across projects, collaborate with Delivery and Project Management teams.
• Technical Support Triage: Act as central point for triaging incoming technical support requests, assign resources.
• Operational Efficiency & Continuous Improvement: Evaluate resource utilisation, identify inefficiencies, lead change initiatives.
• Technical Enablement Support: Coordinate technical enablement initiatives, facilitate cross-training.
• People Management (EMEA): Provide line management support for selected team members.

Qualifications

• Proven experience in change management, resource management, operations, or project coordination within a SaaS or technology-driven environment.
• Strong understanding of project delivery lifecycles and technical support processes.
• Ability to manage competing priorities and make data-driven decisions.
• Experience driving operational improvements and change management initiatives.
• Excellent stakeholder management skills, ability to influence at all levels including senior leadership (CXO).
• Strong organisational skills with high attention to detail.
• Familiarity with ERP systems and technical consulting environments is highly desirable.

Personal Attributes

• Highly analytical with a continuous improvement mindset.
• Proactive, solution-oriented, and adaptable.
• Strong communicator with ability to coordinate across distributed teams.
• Comfortable working in a dynamic, scaling SaaS organisation.

Compensation & Equal Opportunity

[Employer hidden — sign up to reveal] is committed to fair and equitable compensation practices. Actual compensation will be determined based on several factors. [Employer hidden] is an equal opportunity employer.