About the role

The Personal Travel Agents, the award-winning homeworking division of [Employer hidden — sign up to reveal], are looking for an Agent Support Manager to join our fast paced, dynamic support team.

In 2026, we proudly celebrated 14 years as a homeworking business and continue to be recognised as one of the most respected and successful homeworking models in the travel industry. As part of a unique multi sector Co operative spanning Travel, Food, Early Years, Funeral care and Utilities, we put people at the heart of everything we do.

This is a fantastic opportunity for a commercially minded travel professional who is passionate about coaching, developing and motivating others to succeed.

What you’ll be doing

As an Agent Support Manager, you will play a key role in helping our self employed Personal Travel Agents grow profitable, sustainable businesses by providing hands on support, guidance and inspiration.

• Work closely with a portfolio of self employed Personal Travel Agents, supporting and motivating them in the day to day running of their businesses
• Coach agents on sales, marketing and business planning to help them achieve their individual sales and profit goals
• Drive profitable performance against forecasts
• Be visible, accessible and proactive in providing business coaching and personal development
• Train, mentor and support new Personal Travel Agents during their first year, ensuring a strong, confident start
• Build trusted, professional relationships that deliver high engagement and exceptional service
• Create and deliver effective communication and initiatives to strengthen agent connection and involvement
• Understand the knowledge gaps and support in both the facilitation and personal delivery of training courses spanning a variety of areas

Who are we looking for?

To be successful in this role, you’ll bring a strong mix of commercial travel experience, people skills and coaching ability.

• At least 3 years’ experience in a retail travel environment
• A proven personal sales track record within travel
• Demonstrable coaching & training skills, mentoring or management experience
• Excellent communication skills with the ability to influence and inspire
• Strong IT skills and confidence using Microsoft Office packages
• A passion for delivering outstanding customer service

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [Employer hidden — sign up to reveal]