About the role

You will play a vital role in delivering first point of contact Customer Services for your local authority. No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment. You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job. If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply. Comprehensive training will be given in all aspects of customer services work.

What will you be doing?

• To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner.
• To facilitate customer access to Council and partner services.
• To operate technology and equipment necessary efficiently and effectively to the position.
• To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
• To accurately and efficiently complete administrative tasks relating to Council and partner services.
• To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.
• To comply with and promote the Council’s policies on equality of opportunity.
• To undertake such other duties that are consistent with the job purpose and grade of post.

About you

• You will have direct experience in providing in-depth advice to the public, either face to face or by telephone.
• You will have great communication skills with a warm and friendly personality.
• You will be flexible, adaptable and reliable, with a positive can-do attitude.

Our benefits

Here at [Employer hidden — sign up to reveal], we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: a competitive salary, a pension scheme (significant contribution, life cover, ill-health protection), lots of opportunities to develop your skills, knowledge and potential in a large unitary council, generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days, hybrid and flexible working arrangements, and a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

[Employer hidden — sign up to reveal] is a Disability Confident Employer and holds the Gold status award for the Defence Employer Recognition Scheme (ERS). Our values: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.

Attached documents

Job Description and Person Specification Advisor.docx