About the Role

Do you want to be part of a team providing excellent customer service to the local community? We have an exciting opportunity to join our LibraryPlus team as a Weekend Assistant to help deliver a wide range of services and events to the local community. [Employer hidden — sign up to reveal] Libraries are community hubs and our Saturday Assistants are at the heart of the frontline.

What You Will Be Doing

• Provide a first point of customer service for a diverse range of customers and enquiries.
• Assist customers with self-service and other IT systems.
• Support activities and services for the whole community including those for families with children.
• Be knowledgeable and effective in the use of a variety of IT systems to process sales transactions, enrol new members, use the Library Management System, and assist customers with the [Employer hidden — sign up to reveal] website and other online services.
• Promote volunteering opportunities.
• Ensure quality standards for presentation and behaviour.

About You

We are looking to recruit an enthusiastic and people focused Weekend Assistant to join the team at Corby Library. Reporting to the Library Manager you will contribute to delivering an excellent experience. As the successful candidate, you will bring:

• Experience of working as part of a team
• Excellent communication skills
• Confident IT skills
• Enthusiasm with a flexible, positive attitude

Our Benefits

At [Employer hidden — sign up to reveal], we offer a competitive salary, pension scheme, development opportunities, generous leave, hybrid working where practicable, and a range of benefits including Employee Assistance Programme and wellbeing support.

About Us

[Employer hidden — sign up to reveal] is a Disability Confident Employer and holds Gold status for the Defence Employer Recognition Scheme. Our values are Customer-focused, Respectful, Efficient, Supportive, Trustworthy.

Attached Documents

Weekend Assistant - Job Description and Person Specification.pdf