The Role

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

What You’ll Be Doing

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
• Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
• Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
• Correct/update customer information accurately as needed to ensure current and reliable records
• Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records
• Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
• Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
• Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
• Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
• Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Qualifications

• High School Diploma or GED
• 1-2 years in a customer service role
• 1 year customer service in a Contact Center setting (preferred)
• Proficiency using windows-based applications, Google Suite, and Microsoft Office software (preferred)
• Working knowledge of call center systems and/or workflows (preferred)

Golden Perks & Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions
• 6 paid sick and mental health days, Employee Assistance Program, free weekly yoga and meditation classes
• Employee Stock Ownership Plan
• Reimbursements for personal cell phone and internet usage
• Professional development opportunities
• Charity sponsorships
• Potential for quarterly KPI bonuses

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents, and rewarding for pets, through product excellence, education, and storytelling.

HQ: El Segundo, California | 178 Employees | Year Founded: 2026