Job Description

The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience.

Responsibilities

• Receives and handles special requests from non-English-speaking groups and individual guests.
• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests.
• Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
• Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
• Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary.
• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments.
• Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages.
• Meets and greets non-English-speaking VIP guests.
• Handles guest requests in an effective way by taking ownership.
• Maintains a cash float for giving change and cashing traveler checks.
• Available to assist Cruise Programs department in leading specific activities.

Qualifications / Requirements

• Intermediate to Advanced verbal and written level of English is required.
• Intermediate to Advanced verbal and written level in at least one other language such as German, Spanish, Russian, French or Italian is required.
• Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required.
• Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships.

Education

Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution.

Attributes

• Able to work independently
• Must be a quick and critical thinker, and a patient listener
• Able to speak publicly to large groups if necessary
• Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven

Equal Opportunity Employer

It is [Employer hidden — sign up to reveal] Holding’s policy not to discriminate...

About [Employer hidden — sign up to reveal] Holdings

[Employer hidden — sign up to reveal] Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the [Employer hidden — sign up to reveal], Oceania Cruises and Regent Seven Seas Cruises brands.