Job Description

The Mowbray Day Centre offers adults with learning disabilities opportunity to learn new skills, meet new people and develop confidence and self-esteem. The service is open Monday to Friday each week and Service User travel from home each day to attend and take part in a range of group and individual activities both in the day centre and community. We are looking for a motivated and caring individual to provide reception and admin support to the service and to assist management in the smooth and efficient day-to-day running of the service. As the Administration Assistant you will play a key role as the first point of contact for service user and visitors arriving at the day centre.

Key Responsibilities

• Dealing with telephone enquiries
• Raising orders
• Processing invoices
• Maintain financial records
• Handling petty cash & banking
• Maintain a register of attendance
• Maintain financial records for charges for meals and transport
• Minute taking
• Maintaining electronic records
• Carrying out customer satisfaction surveys
• Raising repairs
• Other general administrative duties including, photocopying, archiving and filing.

Requirements

You will have experience of working in a customer focused environment, dealing with members of the public in person, over the phone and communicating effectively. You should have good organisational and IT skills and be committed to delivering excellent customer service. Some experience in a similar workplace role and possess an NVQ Level 2 or equivalent in a business-related discipline is essential.

Contact

For an informal discussion about the role please contact the Manager of the service Peter Douglas by email: [Employer hidden — sign up to reveal] or by telephone on [contact hidden].

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal]'s ([Employer hidden — sign up to reveal]) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work. For further information about working for [Employer hidden — sign up to reveal], please visit our website here.

Why choose us? We have some outstanding benefits and perks to offer you, including: 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees); Automatic enrolment into the Local Government Pension Scheme; Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees). To see all our excellent benefits and perks, please click here.

Additional Information

Stay connected with us on social media to keep up to date with [Employer hidden — sign up to reveal]'s latest job opportunities. Facebook: NCC Jobs Group; LinkedIn: [Employer hidden] Jobs.

Further information: For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here. We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.

Application Instructions

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.