Job Information

We are looking for a Receivables Co-ordinator to join the Council's Receivables Team within the Business Operations Centre, based at County Hall.

The team is responsible for the invoicing and collection of sundry debt owed to the Council, ensuring income is managed efficiently and in line with Council policy and best practice.

About the Role

You will work as part of a busy team managing all aspects of accounts receivable, including invoicing, debt recovery and customer contact. You will play a key role in maximising the collection of recoverable sundry debt while ensuring Council guidelines for debt management are adhered to.

• Processing accounts receivable and providing advice to internal users
• Maximising the collection of sundry debt in line with Council policy and best practice
• Monitoring repayment arrangements and taking appropriate recovery action
• Responding to enquiries from customers and service users
• Managing customer contact relating to overpayments by phone, email, post and third‑party enquiries
• Tracing debtors and gathering information to resolve issues and clear debts
• Negotiating payment plans and alternative recovery methods where appropriate
• Referring cases for write‑off where necessary
• Supporting team development, including training new staff or updating colleagues on revised procedures

Requirements of the Job

• You must have a good general standard of education demonstrating literacy and numeracy or recent, relevant experience in a similar role; clerical/administrative experience
• An awareness of best practice in service delivery; and an awareness of the General Data Protection Regulation.
• You must have excellent interpersonal and communication skills in order to support the Council’s commitment to provide excellent customer service and be a good negotiator and be able to deal confidently with a full range of requests in sometimes difficult situations.
• Experience working with Oracle Fusion and debt recovery in a local authority would be desirable.

This is an excellent opportunity for someone with experience in accounts receivable or debt recovery who is looking to develop their skills within a supportive Council environment.

Contact

For an informal discussion about the role please contact Jane Dodds at [Employer hidden — sign up to reveal]

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• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

How to Apply

Apply via the Apply button on this page or through the [Employer hidden — sign up to reveal] jobs portal. For alternative application formats, please see the guidance on the page.

[Employer hidden — sign up to reveal] is proud to be an equal opportunities employer.