Administrative Clerical Secretary Bladder & Bowel Service (Adults)

Job Summary

The post-holder will provide an efficient, confidential and professional secretarial service to the Bladder and Bowel Team. This includes administration and secretarial support to enable provision of patient care and speciality services including the administration of the delivery service for continence products. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Secretary Supervisor.

Additional working pattern details: Tuesday and Thursday

Main Duties

• Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts
• Tracking results/appointments and highlighting to clinical team members any results, correspondence or patient queries that need response
• Using speciality databases for recording patient information/clinic activity for audit/survey purposes
• Regularly informing the secretarial supervisor about progress and flagging issues (capacity, delays, difficult queries)
• Diary management including making appointments, booking meeting dates/venues, organising paperwork, taking minutes
• Operate home delivery service for continence products for service users and care home users
• Supporting Bladder and Bowel Nurse Specialists with additional responsibilities (clinical governance, teaching, etc.)

About Us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. Benefits include generous annual leave, NHS pension scheme, competitive bank rates, discounts, on-site nurseries, discounted public transport, and health/wellbeing initiatives.

Person Specification

Essential

• GCSE English & Maths at Grade C or above or equivalent
• Computer literate in Microsoft Office packages (Word, Excel, Outlook)
• Good command & understanding of English grammar
• Excellent verbal & written communication skills including attention to detail
• Previous experience of dealing with members of the public
• Ability to use own initiative, prioritise workload & organisation skills
• Appropriate experience in a hospital or office environment
• Ability to deal with telephone calls/typing letters with potentially distressing or emotional content

Desirable

• Typewriting/word processing RSA level 3 or equivalent
• NVQ in administrative level 3
• Knowledge of NHS systems - Trakcare, EPR, Infoflex
• Understanding and previous experience in medical terminology
• Previous experience working in a busy office environment
• Experience of data entry, maintaining databases & data validation

Employer Details

Employer: [Employer hidden — sign up to reveal]

Address: Cheltenham General Hospital, Cheltenham, GL53 7AN

Website: www.gloshospitals.nhs.uk