Care Navigator

Job Summary

Join our patient-focused GP practice as a Care Navigator and make a real difference every day. In this vital frontline role, you'll be the friendly first point of contact for patients, helping them access the right care quickly and efficiently whether that's a GP, nurse, pharmacist, or local support service. No two days are the same, and your ability to listen, guide, and reassure will have a direct impact on patient experience and outcomes.

We're looking for someone who is compassionate, organised, and confident communicating with people from all walks of life. In return, we offer a supportive team environment, opportunities to develop your skills, and the chance to play a key role in modern primary care. If you're motivated by helping others and want to be part of a forward-thinking practice, we'd love to hear from you.

Main Duties of the Job

• Act as the first point of contact for patients, managing enquiries both by phone and face-to-face
• Assess patient needs and signpost to the most appropriate clinician or service
• Book, amend, and manage appointments efficiently following practice protocols
• Prescription requests
• Provide information on healthcare services and support self-care where appropriate
• Prioritise urgent requests and escalate concerns safely
• Maintain accurate patient records using clinical systems
• Work closely with the wider practice team to ensure smooth patient flow and high-quality care delivery
• Act as chaperone

About Us

We are a welcoming, forward-thinking GP practice committed to delivering high-quality, compassionate care to our local community. Our team is made up of dedicated clinicians, nurses, care navigators, and administrative staff who work collaboratively to ensure patients receive the support they need at the right time.

We pride ourselves on a supportive and inclusive working environment where every team member is valued. Our workplace culture encourages teamwork, respect, and continuous learning, with opportunities for training and professional development. We understand the importance of staff wellbeing and promote a positive work-life balance wherever possible.

By joining our practice, you will become part of a friendly and hardworking team that is passionate about making a difference in people's lives, while working in a role that is both rewarding and meaningful.

Job Responsibilities

• Greet patients and visitors in a professional and friendly manner
• Answer incoming telephone calls and manage patient enquiries
• Book, amend, and cancel appointments in line with practice procedures
• Direct patients to the appropriate service or clinician as needed
• Manage incoming and outgoing correspondence, including emails and letters
• Maintain accurate patient records on clinical systems
• Handle confidential information in accordance with GDPR and practice policies
• Support administrative tasks such as scanning, filing, and processing documents
• Ensure the reception area remains organised and welcoming

Person Specification

Qualifications (Desirable)

• Previous experience working within a GP practice, primary care, or healthcare setting
• Experience using clinical systems such as EMIS, SystmOne, or similar
• Knowledge of NHS services, pathways, and local community support services
• Experience of care navigation, signposting, or patient triage
• Understanding of safeguarding procedures and when to escalate concerns
• Relevant training in Care Navigation, Active Signposting, or Patient Services
• Healthcare or customer service qualification (e.g. NVQ Level 2 or equivalent)
• Experience working in a fast-paced environment with high volumes of patient contact

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: [Employer hidden — sign up to reveal]
Address: 148 Baslow Road, Sheffield S17 4DR

Employer's website: https://baslowandshoreham.gpsurgery.net/

Employer Contact Details

For questions about the job, contact: Supervisor Emily Jermy at [contact hidden]