Receptionist/ Care Navigator

Main duties of the job

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

About us

We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being. We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.

Details

• Date posted: 07 May 2026
• Pay scheme: Other
• Salary: £12.71 an hour
• Contract: Permanent
• Working pattern: Flexible working
• Reference number: A3250-26-0001
• Job locations: The Vermuyden Centre, Fieldside, Thorne, South Yorkshire, DN8 4BQ

Job responsibilities

• Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter read-code data on SystmOne
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• Action incoming emails Continue

Person Specification

Experience

Essential: Experience working in a customer/patient facing role.

Desirable: Experience working in a healthcare environment.

Qualifications

Essential: GCSE grade A to C in English and Maths

Desirable: Experience in a GP practice.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: The Vermuyden Centre, Fieldside, Thorne, South Yorkshire, DN8 4BQ

Employer's website: https://www.northfield-fieldroadsurgeries.co.uk/

Employer contact details

For questions about the job, contact: Assistant to the Business Manager, Ellie Linley-Buckley, [contact hidden], [contact hidden]