Job Summary

[Employer hidden — sign up to reveal] is looking for a motivated individual with excellent interpersonal & communication skills to join our Prescription team. Previous experience in an NHS clinical setting preferred but not essential. The relevant training will be provided. This role will be working with a driven and knowledgeable team to provide amazing service to our patients in a timely manner. Full training and a structured induction will be provided.

Main Duties

• Process repeat medication requests using surgery protocols and standard operating procedures (SOP)
• Action repeat medication requests received via patients and pharmacies in paper format throughout the day
• Collect paper repeat prescription requests from post box and reception regularly
• Action repeat medication requests via SystmOne online services
• Action repeat medication requests via email from pharmacies
• Liaise with patients, chemists, and hospital teams regarding queries and medication changes
• Record medication hospital-only drugs correctly as per protocols
• Check medication due dates, synchronise repeats, and action required drug monitoring bloods
• Run searches and reports to identify patients on particular drugs
• Contact patients and book appointments for medication reviews

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is based centrally on the Isle of Wight operating across two sites: Carisbrooke practice and Dower House, Pyle Street. The practice supports over 24,600 patients with a diverse multi-disciplinary team including GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coaches, Care Coordinators, a Social Prescriber, and more. They are an active part of the Central and West Primary Care Network (PCN).

Job Responsibilities

An exciting opportunity has arisen for a Prescription Clerk to join [Employer hidden — sign up to reveal]. This fast-paced, dynamic role involves acting as the focal point of communication between clinicians, patients, local pharmacies and the hospital to ensure patients' repeat medication is processed. Strong organisational skills, positive confident communication, and proven coordination experience are required.

Duties include the main duties listed above, plus communication, analysis, planning, patient care, service development, people management, IT system use (SystmOne, Team Net, Word, Excel, Access), surveys, autonomy, equality and diversity, health and safety, confidentiality, quality improvement, learning and development, collaborative working, and service delivery as per practice policies.

Person Specification

Personal Qualities (Essential)

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic
• Ability to work under pressure

Experience (Essential)

• Experience of working with the general public
• Experience of administrative duties

Experience (Desirable)

• Experience in a healthcare setting
• Working knowledge of Zoom & Teams

Other Criteria (Essential)

• Disclosure Barring Service (DBS) check
• Willingness to travel to other sites
• Flexibility to work outside core office hours
• Maintains confidentiality
• Full UK driving licence

Qualifications (Essential)

• Educated to GCSE level or equivalent

Qualifications (Desirable)

• GCSE Mathematics & English (C or above)

Skills (Essential)

• Good interpersonal skills
• Strong IT skills
• Clear, polite telephone manner
• Competent in Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Excellent attention to detail

Skills (Desirable)

• SystmOne user skills

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: 22 Carisbrooke High Street, Newport, Isle of Wight, PO30 1NR

Website: newporthealthcentre.co.uk

Contact for Questions

Operations Manager - [Employer hidden — sign up to reveal]: Louise Harmer - [contact hidden]