Service Manger (CDC)

Job summary

An exciting opportunity has arisen to join the brand-new Community Diagnostic Centre (CDC) at Upton Community Hospital in Slough. We are looking for an experienced and motivated Service Manager to play a key role in the successful operational delivery of the CDC. Working closely with the Operations Manager and multidisciplinary teams, you will support the efficient, effective, and reliable day-to-day management of services, ensuring the highest standards of patient care and experience. If you are a dynamic leader with strong operational management experience and a passion for service improvement, we would love to hear from you.

Main duties of the job

• The postholder will provide highly visible and credible presence across the Slough Community Diagnostic Centre (CDC).
• They will ensure that high standards of patient care and communication are provided to all patients.
• All patients are treated with dignity and respect.
• The patient experience is optimised through an efficient and effective service that encompasses the national and Trust agenda.
• All staff work and will use best practice in infection control and prevention.
• Develop services to meet the Trust's service and operational objectives.
• To manage administration and support staff employed within the services included within the job role.
• Support the Operations Manager in the operational leadership of the multi-disciplinary teams at the CDC.
• Working in collaboration with the Diagnostic modality leads and staff in charge of shift, oversee the day-to-day running of diagnostic services, maximising use of facilities and resources.
• Problem-solve, implement solutions, and escalate day-to-day operational issues within the CDC.
• Monitor performance, analyse data, and report on key indicators using Excel and other dashboards, commensurate with the role.
• Manage designated budgets, ensuring financial control and cost-effectiveness, working with Excel and procurement systems.
• Oversee staffing, recruitment, and development, promoting a positive work culture.

About us

[Employer hidden — sign up to reveal] is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at [Employer hidden — sign up to reveal], we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Job responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person Specification

Qualifications

Essential

• Degree or equivalent level of experience.
• Evidence of continuing personal development.

Desirable

• Management Qualification

Experience

Essential

• Experience of working in a senior administrative role.
• Experience in staff management and leading a team.
• Experience in designing workflows and processes
• Experience in management of financial cost control including identification of potential savings opportunities.
• Experience with successful business planning and preparation of business cases.

Desirable

• Experience of working in an NHS of other healthcare environment.
• Experience of income management.
• Experiences of RTT and other acute healthcare setting targets.

Skills & Knowledge

Essential

• Ability to learn and adapt quickly to the requirements of a new role.
• Ability to work on own initiative.
• Ability to negotiate effectively to achieve positive outcomes.
• Ability to interpret data (performance & financial) effectively to make carry out an accurate analysis.
• Ability to communicate effectively and succinctly in writing.
• Ability to communicate clearly in verbal communications.

Desirable

• Strong and flexible report writing skills.
• Intermediate competency in excel (ability to create spreadsheets with use of formula & formatting).

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: Slough CDC, 79 Church Street, Slough, SL1 1TH

Employer's website: [Employer hidden — sign up to reveal]

Employer contact details

For questions about the job, contact: Operations Manager CDC, Alex Pordage - [contact hidden] - [contact hidden]