Waiting List Officer – Elective Booking & Scheduling Team

Job summary

2 x PART-TIME vacancies available for 22.5hrs / per week

We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

Main duties of the job

• To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services.
• Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics.
• To act as a named contact point, liaising with patients and relatives, as well as medical representatives.
• To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
• To ensure that patient confidentiality is always maintained.
• To ensure compliance with a range of Trust policies, i.e., Health & Safety, Infection Control Data Protection.
• To provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list.
• To assist in the training of new members of staff in the department, as required.

About us

[Employer hidden — sign up to reveal] holds a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

The post holder will be responsible for the management of the waiting list of a group of consultants.

They will be the main point of contact for patients and healthcare professionals involved in the patients care.

Please see the job description and person specification to see if you are the person we are looking for!

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an enhanced DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Education

Essential: 5 GCSE's or equivalent including Maths and English

Desirable: ECDL

Knowledge

Essential: Understanding of Microsoft Office, Medical Terminology

Desirable: PAS/TheatreMan, Waiting List Management

Experience

Essential: Working as a team, Confidentiality

Desirable: NHS Experience

Skills

Essential: Communication, Ability to prioritise, Negotiation Skills, Adapting to change

Desirable: Problem Solving

Additional information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: [Employer hidden — sign up to reveal]

Address: Stepping Hill Hospital, Poplar Grove, Stockport SK2 7JE

Employer's website: http://www.stockport.nhs.uk/

Employer contact details

For questions about the job, contact:

Elective Booking & Scheduling Manager, Natalie Tilley

Email: [contact hidden]

Phone: [contact hidden]