Job Summary

A&E Receptionist, Part time, 24 hours, Emergency Care, CIC - covering a 24/7 rota. A self-motivated A&E Receptionist is required to join the Emergency Care Team, supporting clinical staff within the function. Essentially you will have good IT skills and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in healthcare setting would therefore be desirable but not essential. You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm. You must be able to assist in covering a 24/7 rota, sometimes at short notice, working 12-hour and/or 6-hour shifts.

Main Duties of the Job

Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the Emergency Department by assisting nursing staff with non-nursing duties. Deal with enquiries from patients, medical staff and the general public. Provision of a 24-hour service to include resuscitation, assessment and treatment of acute illness and injury in patients of all ages by appropriately trained experienced staff, according to current national and local standards, and onward referral of patients as appropriate. Call-out facilities to provide emergency care at the site of a major disaster and a decontamination facility are also available with relevant training for staff.

About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation; Quality and safety at the heart of our Trust; A positive patient experience every time; A great place to work; Managing our money well. As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job Details

• Date posted: 07 May 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year (Per Annum Pro Rata)
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 262-A-26-7804944
• Job locations: Accident & Emergency, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

Job Responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Person Specification

Skills and Aptitudes (Essential)

• Good observation skills.
• Effective communication and interpersonal skills.
• To be able to work under pressure
• To be able to work as part of a team
• To be able to work on your own
• To be able to make decisions

Qualifications (Essential)

• GCSE English Language and Maths (minimum C grade) or equivalent
• NVQ 3 in Customer Care and/or Administration

Qualifications (Desirable)

• Essential IT skills (EITS) or equivalent

Knowledge (Essential)

• Patient confidentiality.
• Equality issues.

Knowledge (Desirable)

• Data Protection Act
• Medical Terminology

Experience (Essential)

• Recent office/reception employment.
• Use of a computer - proven IT skills.
• Data input to a high level of accuracy.

Experience (Desirable)

• Reception duties.
• Previously worked in a healthcare environment.

Other Requirements (Essential)

• To be able to provide 24/7 shift cover on a rota system
• Flexible over working hours
• To be able to cover at short notice for colleagues absences

Personal Circumstances (Essential)

• Empathy
• Motivation
• Enthusiasm

Employer Details

[Employer hidden — sign up to reveal]

Address: Accident & Emergency, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY

Employer's website: https://www.ncic.nhs.uk/

Employer Contact Details

For questions about the job, contact:

Sister, Nurse In Charge

Email: [Employer hidden — sign up to reveal]

Phone: [contact hidden]

Additional Information

Certificate of Sponsorship: Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts.