Job summary

[Employer hidden — sign up to reveal] sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our Milton Keynes site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

Main duties of the job

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business.

About us

[Employer hidden — sign up to reveal] is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

Job responsibilities

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business.

We are looking for someone who has:

• Flexibility in working patterns to fulfil site requirements
• A proficient understanding of IT packages and administration tasks
• The ability to prioritise tasks whilst maintaining accuracy and attention to detail
• Effective communication skills, both on the phone and face to face
• A strong understanding of confidentiality and data protection
• A supportive, trustworthy and reliable approach to their work
• An empathetic and caring approach.

You should apply if you have experience:

• Working in a fast-paced administrative role
• Being in a patient or customer facing environment
• Experience in a healthcare environment would be desirable but not essential
• Knowledge and experience of using Microsoft and other IT Packages
• Quickly learning new systems
• Working independently and as part of a wider team.

Person Specification

Qualifications, Experience, and Additional Criteria - Please see Job advert.

Employer details

Employer name: [Employer hidden — sign up to reveal] Group

Address: Milton Keynes Diagnostic Centre, 688 South Fifth Street, Milton Keynes, Buckinghamshire, MK9 2FX

Employer's website: https://www.inhealthgroup.com/

Contact

For questions about the job, contact: Talent Acquisition Partner Laura Harnett - [Employer hidden — sign up to reveal]

Additional details

Date posted: 07 May 2026

Pay scheme: Other

Reference number: 5576

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.