Job Summary

Join our dynamic finance team as a Credit Control Assistant, where you'll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience. This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation. [Employer hidden — sign up to reveal] are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at [Employer hidden — sign up to reveal] brings many benefits including: Salary of up to £30,000 per annum DOE, 40 hours per week, based at our office in Poole, Dorset, fully funded training and career development, Blue Light discount package, EAP Employee Assistance Programme, and company pension scheme.

Main Duties

• Generate customer statements and chase letters on time.
• Chase overdue monies from clients by letter and by phone.
• Administer Probate queries, POA changes and small claims court work.
• Reconcile, maintain and update customer accounts and customer histories on the relevant databases.
• Maintain good working relationships with Branch/Care Home managers and admin staff.
• Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information regarding block/void/respite/other contracts to achieve accurate billing and bring cash in on time.
• Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes.
• Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required.
• Provide support and guidance to other members of the credit control team in achieving the team's targets.
• Provide cover for the Credit Control manager in periods of absence.

About You

• Strong numerical ability and attention to detail
• Excellent written and verbal communication skills
• A confident, customer-focused approach
• Good computer literacy, particularly with Microsoft Excel
• Experience working with financial databases or credit control systems
• Experience in a similar credit control or finance role

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a family-run business that has been caring and supporting people since 1986. With over 4,500 team members, [Employer hidden — sign up to reveal] is one of the UK's largest care providers and continues to grow. They operate over 100 locations across England, including care and nursing homes, home care branches, extra care schemes, and supported living properties. [Employer hidden — sign up to reveal] is proud of its values and delivery of the highest levels of care to its service users. They are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently, offering a guaranteed interview or an informal conversation about their career opportunities. All care services are regulated by the Care Quality Commission (CQC), and [Employer hidden — sign up to reveal] welcomes applications from all as equal opportunities are important to them.

Contact

For questions about the job, contact Recruitment Team at [contact hidden]. Apply via the [Employer hidden — sign up to reveal] website or the NHS Jobs portal.