Administration Assistant - PGME

Job Summary

An opportunity has arisen in the Postgraduate Medical Education Department where we are currently seeking to appoint an enthusiastic and motivated apprentice to join our small but busy team. The [Employer hidden — sign up to reveal] Postgraduate Medical Education team are the first contact for the Resident Doctors prior to rotations that take place 4 times per year. You will provide an effective and efficient administrative service to support both the Rotation Co Ordinator and also the Postgraduate Medical Education team for Resident Doctors that are both newly commencing and also continuing in BSMHFT.

Main Duties of the Job

• To undertake a range of administrative duties to support the work of the team.
• To support all aspects of the coordination of the resident doctors rotations and tracking of all resident doctors requirements via the database associated with the work stream.
• To support the rotation coordinator to inform resident doctors of rotation placements, booking of ILS - Immediate Life support courses and support the onboarding of new and continuing resident doctors.
• To act as first point of contact for all general rotation queries.
• To develop knowledge and skills.
• To be skilled in the use of multiple Microsoft IT packages and various systems relevant to the organisation in order to: write letters or emails, record and analyse data, to provide a range of administrative planning and support in the team.
• Liaise effectively to enquiries from Resident Doctors, Consultants, internal and external stakeholders.
• Provide resident doctors/Consultants information regarding their rotation placements.
• To support/manage the PGME shared inboxes and respond to queries.
• There is a need to be able to work within a busy environment, prioritise workload with accuracy and to deadlines.
• To provide cover for colleagues as appropriate when required.

About Us

Welcome to [Employer hidden — sign up to reveal]. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Person Specification

Education / Qualifications

Essential: English & Maths GCSE grade A-C or equivalent

Desirable: NVQ level 2 in Business Administration or equivalent

Experience

Essential: Knowledge of Microsoft packages - Word/Excel/Outlook/Microsoft Teams; Experience of using IT systems and able to access information on intranet and internet; Ability to work independently and as part of a team; Experience of dealing with people over telephone and assisting with queries; Ability to prioritise tasks and workload

Desirable: Willingness to learn and complete further training relevant to the role; Experience within NHS

Skills

Essential: Good communication skills both written and verbal; Attention to detail; Flexible and adaptable approach; Able to maintain accurate records

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: Uffculme Centre, Trust HQ, 52 Queensbridge Road, Moseley, B13 8QY

Employer's website: https://www.bsmhft.nhs.uk/

Contact Details

For questions about the job, contact: Postgraduate Medical Education Manager, Deborah Davis - [contact hidden] - [contact hidden]