Pharmacy Assistant Technical Officer

Job Summary

To assist with the smooth running of the daily activities in the receipt of requests for medicines and information relating to the supply of medicines. Provide assistance to other pharmacy staff working within their work area. To undertake planned work supported by the provision of clear standard operating procedures under the supervision of the Dispensary Manager. A structured, competency-based scheme will support the post holder.

Main Duties

• Providing a meet and greet/information function to patients, staff and visitors. Upholding Trust values and meeting GDPR standards.
• Receiving physical and electronic prescriptions from patients and healthcare professionals.
• Monitoring the Trusts electronic prescribing dashboard, printing electronic prescriptions and supply requests.
• Monitoring and tracking the Pharmacy departments workflow by using the PTS tracker, ensuring that all bar coding and recording of work if correct.
• Undertaking 'point of dispensing' checks for patient eligibility for free prescriptions.
• Collecting prescription charges.
• Ensure the patient waiting room meets very good patient experience standards.
• Answer phone enquiries relating to the supply of medicines.
• Provide a courteous, prompt and accurate response to personal and telephone enquiries into the department.

About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal] our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of 'excellent health care, improved health for all'. We are seeking to recruit staff who share our vision and values of making [Employer hidden — sign up to reveal] an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. [Employer hidden — sign up to reveal] offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - [Employer hidden — sign up to reveal] (dgft.nhs.uk)

Person Specification

Qualifications and Education

• GCSE (or Equivalent) in Maths and English grade C or above.
• NVQ Level 2 Pharmacy Services or Unit accreditation within specialised area, and/or equivalent experience, e.g., validated training as Pharmacy Assistant (Desirable).

Knowledge and Training

• Good numeracy and literacy skills.
• IT literate, use of databases, Microsoft etc. (Desirable)

Experience

• Previous (recent) experience working in a reception job role (Desirable).
• Previous (recent) experience working in a pharmacy (e.g Saturday/vacation work) (Desirable).

Planning Skills

• Able to work during the normal working week, extended hours, weekends and bank holidays.

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

[Employer hidden — sign up to reveal]
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
Employer's website: https://www.dgft.nhs.uk/
Contact: Dispensary Manager, Hannah Butcher
Email: [Employer hidden — sign up to reveal]
Phone: [contact hidden]