Clerical Officer

Job Summary

INTERNAL ONLY TO [Employer hidden] (NCIC) EMPLOYEES

The Cardiology Department at the Cumberland Infirmary is seeking a clerical officer to join our busy team.

You will be required to provide administrative and clerical support within the Cardiology Department based in the Out Patient Department. Working as part of a busy multi-disciplinary team, you will processes referrals for a range of investigations and book patients' appointments. Perform receptionist duties for the department, dispatch results and answer telephone calls from patients, doctors and other health care professionals.

Applicants should possess GCSE Grade C in English language or equivalent. Experience of administrative or secretarial duties including the use of Microsoft Office and databases are essential requirements of the post. Knowledge of Silverlink PAS would be advantageous. Good communication skills and the ability to work as part of a team are essential. Previous experience of working within a health care setting is desirable, NVQ 2/3 in Business Administration or equivalent

Main Duties of the Job

To work within the Cardiology team providing administrative support. This is to include organising appointments, receptionist duties, general office duties and liaising with other health care professionals.

About Us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

• Date posted: 07 May 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pro rata per annum
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 262-A-26-7863078
• Job locations: Cumberland Infirmary, Carlisle, CA2 7HY

Job Responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

• Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
• Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Excellent opportunities for development*
• Competitive NHS Pension scheme
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• GCSE grade C or above in English language or equivalent
• NVQ 2 Business Administration ( or Equivalent)

Desirable

• NVQ 3 Business Administration

Knowledge and Experience

Essential

• Administrative or secretarial experience.
• Handling Confidential records.
• Use of Microsoft Office and databases or similar.
• Knowledge of administrative procedures and systems
• Knowledge of confidentiality

Desirable

• Use of PAS
• Previous experience working in a health care setting.
• Use of Solus

Skills and Aptitudes

Essential

• Good Communication (both verbal and written).
• Good interpersonal skills.
• Good Organisational skills.
• Able to prioritise work and work to deadlines.
• Ability to work under own initiative and also as part of a team.
• Ability to follow routine procedures and problem solve non-routine issues.
• Good Keyboard Skills.

Other Requirements

Essential

• Flexible to the needs of service.
• Able to work across sites if required.
• Act in ways that support equality and value diversity.

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: Cumberland Infirmary, Carlisle, CA2 7HY

Employer's website: https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer Contact Details

For questions about the job, contact:

Cardiology Department Head

Alan Jennison

Email: [Employer hidden — sign up to reveal]

Phone: [contact hidden]