CAMHS Team Administrator

Main Duties of the Job

• Provide complete administrative support to multi-disciplinary staff including word processing, filing, emails, photocopying, data entry, and spreadsheets.
• Maintain a diary of appointments and information for teams manually/electronically.
• Ensure efficient running of the service with knowledge of patient/professional requirements.
• Establish and maintain an organized administrative service.
• Monitor demand against capacity and escalate issues.
• Create and update patient electronic records.
• Schedule appointments and notify patients of changes.
• Record all system information accurately.
• Support the CAMHS team with general administrative duties, including audio typing, filing, and dealing with queries.

About Us

[Employer hidden — sign up to reveal] is committed to providing safe, effective services. Please note that this vacancy does not meet the criteria for Skilled Worker sponsorship unless transitional provisions apply.

Salary: £31,554 - £33,270 per annum (Band 3, Agenda for Change). Contract: Fixed term for 9 months, full-time. Closing date: 14 May 2026.

Job Responsibilities

• Act as first point of contact for service users, recording details on Trust clinical systems.
• Work positively with colleagues to maintain effective relationships.
• Manage caller expectations and provide accurate information.
• Use various communication skills including working with interpreters and those with disabilities.
• Record data accurately in patient electronic records.
• Have full working knowledge of IT systems.
• Sort, distribute, and prioritise incoming mail, emails, and calls.
• Ensure patient notes are treated confidentially per Caldicott guidelines.
• Undertake administrative duties for referrals and bookings.

Person Specification

• Educated to GCSE standard or equivalent.
• NVQ 3 in Business Administration or equivalent experience.
• Good standard of written and spoken English.
• Relevant administrative experience.
• Skilled in Microsoft Word and Microsoft Excel.
• Data entry skills including Excel.
• Understanding of Data Protection/Confidentiality.
• Familiarity with switchboard duties (desirable).
• Knowledge of Patient Administration systems (desirable).
• Experience of working in the NHS and knowledge of mental health terminology (desirable).

Employer Details

Employer: [Employer hidden — sign up to reveal]
Address: Westminster CAMHS, 7a Woodfield Road, London, W92NW
Website: https://www.cnwl.nhs.uk/work
Contact: Jennifer Wauchope, Business Manager – [contact hidden], [contact hidden]