Patient Support Team Receptionist

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
Alnwick
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Excellent telephone manner Front of house working Interpersonal skills Communication skills Handling difficult situations Fast-paced environment Patient appointment booking Medical IT systems

FULL DESCRIPTION

Patient Support Team Receptionist

[Employer hidden — sign up to reveal] Group is hiring a full-time Patient Support Team Receptionist to join their team in Alnwick, Northumberland. The role involves greeting patients, booking appointments, processing eConsult requests, handling phone calls, and performing administrative duties. Permanent position with salary depending on experience.

Main duties of the job

  • Greet patients and visitors to the practice
  • Book in, amend and cancel patient appointments
  • Receive and accurately record requests for home visits
  • Process and distribute eConsult requests from patients
  • Ensure the clinicians workload is evenly distributed
  • Respond or redirect patients to most appropriate care provider if necessary
  • Set-up of new patients onto the computer system
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same
  • Ensure reception and waiting areas are kept neat and tidy
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
  • Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager
  • Action start and end of day procedures
  • Check & respond to emails
  • To carry out any other reasonable duties within the overall function

About us

Our mission statement at [Employer hidden — sign up to reveal] Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland". Benefits include: NHS Pension, Training Package, Recognised continuous service within the NHS, Generous annual leave, Access to Bluelight discounts.

Job details

  • Date posted: 07 May 2026
  • Pay scheme: Other
  • Salary: Depending on experience
  • Contract: Permanent
  • Working pattern: Full-time
  • Reference number: A0001-26-0006
  • Location: Infirmary Drive, Alnwick, Northumberland, NE66 2NL

Person Specification

Experience

Essential

  • Excellent telephone manner
  • Skilled in front of house working
  • Good interpersonal and communications skills
  • Ability to handle difficult situations and work in a fast paced environment

Desirable

  • Knowledge and Skills of medical IT systems is advantageous

Qualifications

Essential

  • GCSE (or equivalent) in Maths and English

Desirable

  • NVQ in Customer Service or Health related course GCSE or equivalent in IT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

  • Employer name: [Employer hidden — sign up to reveal] Group
  • Address: Infirmary Drive, Alnwick, Northumberland, NE66 2NL
  • Employer's website: [Employer hidden — sign up to reveal]

Employer contact details

For questions about the job, contact: Patient Support Team Manager Nichola Jamieson at [contact hidden] or [contact hidden].

Sign up free — access 45,000+ UK sponsor-licensed jobs