Service Advisor

Job Summary

Are you looking for a challenging and rewarding role in healthcare? We are looking for 1.6 WTE Service Advisors to join [Employer hidden — sign up to reveal] based at Aspect House Bulwell. [Employer hidden — sign up to reveal] provide a single point of access for community healthcare across Nottingham for City Care services. We are looking for an enthusiastic individual with excellent customer service skills and commitment to offering a positive customer experience. You must be motivated with the ability to work in a busy team environment dealing with patients, GPs and other healthcare professionals on the telephone. You will need to be computer literate with knowledge of SystmOne, Microsoft Office packages and/or other healthcare computer systems. You should have previous administrative experience, be able to deal with sensitive and confidential information and possess good problem-solving skills. Multi-tasking skills are essential.

Main Duties

• Provide first level non-clinical triage using SystmOne
• Book visits and signpost callers, escalating urgent cases
• Act as single point of contact for referrals and appointments for [Employer hidden — sign up to reveal]
• Accurately input and update patient records using various electronic systems
• Work Monday-Sunday varied shifts: 08:00-16:00, 10:00-18:00, 14:00-22:00
• Enhancements for evenings after 20:00, weekends & Bank Holidays under Agenda for Change

About Us

We are a provider of NHS Community Health Services. [Employer hidden — sign up to reveal] exists to support the health and wellbeing of all local people. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities. Our values of kindness, respect, trust and honesty lie at the heart of everything we do. As a social enterprise we aim to add social value by investing in the future of our local communities. [Employer hidden — sign up to reveal] values diversity and encourages applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background. We are proud to be a forces-friendly organisation supporting Veterans, Service Leavers, Reservists, and military spouses/partners.

Job Responsibilities

Job Purpose

• Provide excellent, high-quality service to all customers using [Employer hidden — sign up to reveal] hosted by [Employer hidden — sign up to reveal]
• Work within a busy administration team, facilitate referral management, appointment booking and signposting
• Possess high standard of customer care principles
• Work in collaboration with City Care services, stakeholders and Social care
• Multi-task calls, including clinical calls for City Cares Community Nursing patients
• Process Subject Access Requests in line with data protection legislation

Person Specification

Knowledge and Skills (Essential)

• Understanding of confidentiality/Data Protection
• Knowledge of customer relations and cultural issues
• Excellent communication skills (written and verbal)
• Excellent telephone manner
• Excellent interpersonal skills
• Ability to prioritise and organise workload
• Advanced keyboard skills
• Able to communicate effectively with customers in distress
• Able to work effectively as part of a team
• Ability to train others on own role and procedures
• Ability to act on own initiative and work unsupervised

Qualifications (Essential)

• Educated to GCSE level or equivalent
• RSA III or equivalent working experience
• Knowledge of Microsoft Office (Outlook, Word, Excel)

Experience (Essential)

• Proven administrative experience, specifically telephone-based work
• Proven experience of handling queries and solving problems over the telephone
• Experience of dealing with sensitive/confidential information
• Experience of working within Multidisciplinary teams

Additional Details

Date posted: 29 April 2026. Pay scheme: Agenda for Change, Band 4. Contract: Permanent. Working pattern: Full-time, Part-time. Reference: B9826-PACD-6461. Job locations: Aspect House, Aspect Business Park, 26 Bennerley Road, Bulwell, Nottinghamshire, NG6 8WR. Employer: [Employer hidden — sign up to reveal]. Employer's website: https://www.nottinghamcitycare.nhs.uk/