Senior/Medical Secretary

Job Summary

This role is temporary Maternity Leave cover for 6 months. Pay will depend on experience in line with Mid Yorkshire Medical Secretary Career Pathway. If successful candidate has 2 years of previous Medical Secretary experience, they may be eligible for the Senior Medical Secretary Position and if so, would be appointed at Band 4. The post-holder will provide a comprehensive higher level secretarial service relating to NHS work for a clinical team in the department in accordance with Trust policies and procedures. The Senior Medical Secretary provides a link between the trust, the patient and their GP for patients/carers and other health care professionals. They will provide a comprehensive, efficient and responsive administration service to the medical and nursing staff and their teams. The post holder will have an understanding of the service requirements, and an appreciation of the concerns and queries of patients and carers. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative or as part of a team within standard operating procedures.

Main Duties of the Job

• Acting as a central point of contact for patients, carers, and healthcare professionals, handling calls, enquiries, and sensitive communications professionally.
• Managing appointments, clinics, referrals, cancellations, waiting lists, and theatre schedules.
• Handling medical records in line with policy and supporting timely management of test results and reports.
• Producing and proofreading confidential clinical documentation and ensuring accurate communication with relevant professionals.
• Maintaining databases, collecting data, supporting audits, and preparing documentation for meetings and MDTs.
• Providing general administrative support such as email management, filing, scanning, minute-taking, and diary coordination.
• Ensuring compliance with data protection, confidentiality, and governance standards.

About [Employer hidden — sign up to reveal]

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more.

Job Responsibilities

Qualifications

• Level 3 qualification (or equivalent experience) in Business Administration/Medical Secretarial work
• GCSEs (or equivalent) in Maths and English

Experience

• Secretarial and administrative experience
• Experience of working with filing systems
• Working with computer software programmes such as Microsoft Office, e-mail and internet
• Experience of scheduling/co-ordination activities and/or resources

Knowledge & Awareness

• Awareness of General Data Protection Regulations and patient confidentiality
• Awareness of own limitations

Skills & Abilities

• Effective communication and interpersonal skills
• Effective planning, prioritisation and organisational skills
• Ability to deal with conflict
• Ability to engage and motivate others
• High standard of accuracy
• Flexibility and able to adapt to change
• Able to work as part of a team
• Strong analytical skills
• Ability to establish and maintain effective working relationships
• Advanced Keyboard Skills

Personal Attributes

• Confident
• Calm under pressure
• Flexible approach to working arrangements
• Strong attention to detail and accuracy
• Self motivated
• Professional appearance

Employer Details

Employer: [Employer hidden — sign up to reveal]
Address: Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DG
Website: https://www.midyorks.nhs.uk/

Contact

For questions about the job, contact Medical Secretary Team Leader Shayfa Ishtiaq at [Employer hidden — sign up to reveal].