Customer Service Representative
SKILLS
FULL DESCRIPTION
Customer Service Representative
[Employer hidden — sign up to reveal] is hiring a Savings Customer Ambassador at their Beeston branch. This is a full-time, permanent, on-site role with a starting salary of £25,000 progressing to £25,500.
About the Role
At [Employer hidden — sign up to reveal], our talent acquisition approach is rooted in openness and inclusive hiring. As a Savings Customer Ambassador at [Employer hidden — sign up to reveal], you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
Key Responsibilities
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
- Be a proactive force for good at the heart of your local communities by achieving the Network goal
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
- Continue to learn and grow by owning your development to support your ongoing development journey and career development
About You
- Ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences
- Strong communication skills both face to face, written and via phone/email
- Highly self-motivated and proactive in approach
- Digitally confident, open to new ways of working and change resilient
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community
Financial Services experience is not required for this role, but a proactive and positive attitude is essential. We will offer full training.
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development
- A friendly and inclusive culture where teams genuinely strive to do the right thing
- A strong sustainability agenda
- 2 days per year paid leave to volunteer for causes or charities
- Health and wellbeing support resources including mental health first aiders
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At [Employer hidden — sign up to reveal], we are dedicated to overcoming obstacles and turning challenges into opportunities.
Location
Beeston Branch, 32-33 High Road, Beeston, Nottinghamshire, NG9 2JP, United Kingdom
Application Process
Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact [Employer hidden — sign up to reveal].