Job Summary

We are currently seeking to appoint a Medical Secretary for 20 hours per week at our friendly, supportive practice, to provide general secretarial support to the Practice Manager, General Practitioners, and other Health Care Professionals, involving managing referrals including general clerical work over two sites.

Hours of work: Monday 14:00-18:00, Tuesday 09:00-15:00, Thursday 14:00-18:30, Friday 13:00-17:30.

Main Duties of the Job

• Provide efficient copy typing and word processing service for GPs and health professionals.
• Assist the Practice Manager with clerical and administrative duties.
• Make appointments, bookings and admissions.
• Establish and maintain filing and administrative systems.
• Receive incoming and initiate outgoing telephone calls.
• Maintain the computer clinic system.
• Assist with gathering statistics and information.
• Provide cover for secretarial and reception team.

About Us

The clinical team at [Employer hidden — sign up to reveal] consists of five GP Partners, two Salaried GPs, three Practice Nurses and four Healthcare Assistants as well as an extended team of pharmacists, social prescribers and first contact practitioners, supported by a committed administrative and managerial team.

Job Responsibilities

• Typing and preparing clinical letters, referrals, reports and general correspondence.
• Managing incoming and outgoing patient referrals.
• Handling patient queries professionally by telephone, email and in person.
• Maintaining and updating patient records in line with confidentiality and data protection.
• Scheduling appointments, clinics and meetings.
• Liaising with GPs, hospitals, consultants and other healthcare professionals.
• Processing incoming mail and ensuring accurate filing and scanning.
• Monitoring urgent requests and prioritising workload.
• Maintaining high standard of customer service.
• Following practice policies, NHS guidelines and confidentiality procedures.

Person Specification

Qualifications

Essential

• Previous experience in a medical secretary or healthcare administration role
• Excellent typing skills with strong attention to detail
• Strong communication and interpersonal skills
• Ability to manage patient queries calmly and professionally
• Good organisational skills and ability to prioritise workload
• Experience using medical systems and Microsoft Office applications including System One experience and ERS
• Understanding of patient confidentiality and data protection requirements
• GCSE Grade C/4 or above in English and Maths (or equivalent qualification) essential

Desirable

• Experience of working in a previous secretary role in Primary or secondary care

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: 26 Smawthorne Lane, Castleford, West Yorkshire, WF10 4EN (also Fryston Road Surgery, 175 Fryston Road, Castleford, WF10 3LP)

Employer's website: [Employer hidden — sign up to reveal]

Contact

For questions about the job, contact: Practice Manager Emma Watts, email: [contact hidden], telephone: [contact hidden]