CNC Admin Assistant

Job Summary

12 Months Maternity Cover- 37.5 Hours. An opportunity has arisen for an administration assistant to work within the Single Point of Access Administration Team. The admin team provides an important and integral part of the day to day running of the Community Navigation Centre, through email and telephone referral systems, and administrative support to the clinical teams. You will be a part of small team of administrators; you will be an adaptable and confident team member, who possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment. Effective communication skills are vital, as is a positive patient care attitude and attention to detail. You should be able to use a PC and standard software packages including Outlook, Microsoft Word, Excel and PowerPoint. You will be able to work independently and as a member of a team. An ability to organise and prioritise tasks is essential. The service runs Monday - Sunday, 08:00am-18:00pm. Including Bank Holidays on a rotational basis.

Main Duties of the Job

To provide administrative and clerical support to the Dudley Clinical Hub Staff. Undertake general clerical duties including opening and distribution of mail, maintenance of filing system. You must be willing to learn the skills and carry out any training necessary for the role. You are also expected to be punctual and well presented, always maintaining a professional image. Principal duties and responsibilities may vary depending on the role you are undertaking. You may also be required to undertake other similar duties as part of this post to provide a quality service. These will be consistent with the level of responsibility as outlined below.

About Us

At [Employer hidden — sign up to reveal] our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of 'excellent health care, improved health for all'. We are seeking to recruit staff who share our vision and values of making [Employer hidden — sign up to reveal] an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. [Employer hidden — sign up to reveal] offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - [Employer hidden — sign up to reveal].

Person Specification

Qualifications & Education

• Maths and English GCSE's grade 9-1, O levels grade A-F, or CSE's 1-3
• NVQ Business Administration/Customer Care NVQ2 or equivalent experience

Communication Skills

• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleague
• Good accurate written and oral skills
• Ability to mix with existing staff

Knowledge and Training

• Proven clerical/administrative experience within a customer care environment
• Understanding of confidentiality and Data Protection Act
• Computer literate with the ability to work in different computer applications
• Commitment to training
• Ability to work with confidential material and maintain confidentiality

Experience

• Excellent communication and customer service skills
• Flexible and adaptable to change
• Understanding of role and its application to patient care

Additional

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Employer name: [Employer hidden — sign up to reveal]
Address: Brierley Hill Health and Social Care Centre, Venture Way, Brierley Hill, DY5 1RU
Employer's website: https://www.dgft.nhs.uk/

Contact Details

For questions about the job, contact: Operational Lead for CNC, Linda Parkes, [contact hidden], [contact hidden]